Frequently Asked Questions - FAQs
Contact
How do I contact H-D Collections Customer Service?
Visit the Contact Us section for details on how to contact H-D Collections Customer Service.
Ordering & Payments
How can I view my order status?
Visit your Account page to sign into your account and view a list of all orders. If you need assistance, please visit our Contact Us section for details on how to contact H-D Collections Customer Service.
Can I change or cancel an order?
We are unable to change or cancel orders once they are placed, but we do offer free return shipping. Please contact Customer Service for any questions or assistance.
What does a pre-order mean, and can I cancel a pre-order?
Pre-ordering reserves an item from an upcoming collection launch before it is available to ship. Each pre-order item is assigned a pre-order date to indicate when it is expected to ship. A pre-order can only be cancelled prior to shipping. Please contact Customer Service for any questions or assistance.
What payment methods do you accept?
We accept major credit and debit cards including Visa, MasterCard, American Express and Discover.
Can I place an order over the phone?
Yes, our customer service team is happy to help place an order by phone and answer any questions you may have regarding our products. Visit our Contact Us section for details on how to contact H-D Collections Customer Service.
Do you charge sales tax?
Applicable sales tax will be included on all orders based on the shipping address. The sales tax amount is estimated until the order has shipped, and shipping confirmation has been sent.
Shipping and Tracking
What are the shipping options and delivery costs?
Standard: FREE – Arrives in 5-7 business days
2-Day Express: $17.95 – Arrives in 2-4 business days
Next-Day: $29.95 – Arrives in 1-2 business days
About Estimated Arrival Times
All orders are subject to authorization and approval. Estimated arrival times exclude weekends and holidays. We do not ship on Saturdays, Sundays or on U.S. holidays.
Standard shipping is provided via UPS and final delivery may be via the United States Postal Service. Standard orders will begin processing the next business day. Two-Day or Next-Day orders placed, authorized, and approved by 2 p.m. CT, Monday through Friday, will be processed the same day.
Can I ship to an APO/FPO/DPO address?
Yes, all shipments to military addresses are sent as standard ground service for free. Please note that APO/FPO/DPO deliveries can take up to 4-8 weeks as all orders are shipped via UPS and then transferred to USPS for transfer to the appropriate Military Post Office.
Do you ship outside the United States?
No, we currently only ship within the United States and to APO/FPO/DPO addresses.
How can I track my order?
Visit your account page to sign into your account and view a list of all orders. Tracking information is also available in your shipping confirmation email.
Can I pick up my order from a Harley-Davidson dealership?
No, H-D Collections orders cannot be picked up from a Harley-Davidson dealership.
Returns/Exchanges
How do I return or exchange an item?
H-D Collections items can be returned within 45 days of delivery date. Return shipping is free. All orders include a prepaid return shipping label in the packaging. If you need a new return shipping label, please contact Customer Service. All returned items must be in the original packaging and in their original condition. For any other product-related issues, please contact our Customer Service team.
We do not currently offer exchanges. If you would like to exchange your item, we recommend returning your item and submitting a new order for your desired alternative.
Military Address Returns
Please contact us to initiate a return for an order originally shipped to an APO/FPO/DPO address. We'll provide you with shipping instructions and issue a return authorization number that must be clearly stated on the outside of the package you are returning. You will not be charged a return shipping fee.
Refund Information
Returns will be processed within 4 business days upon receipt to our warehouse. A refund of the merchandise purchase price and sales tax will be credited back to your original method of payment and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. We'll shoot you an email when your return is processed.
What products cannot be returned?
All Authorized Vintage items are final sale and not eligible for return.
Is there a cost to make a return?
Returns are free using the prepaid return label included in your order packaging. If you need a new return shipping label, please contact Customer Service.
General Questions
How do I change or reset my account password?
Click on My Account and you will see an option for "Forgot Password" which will allow you to reset your password.
How do I unsubscribe from H-D Collections email updates?
There is a link at the bottom of our emails that you may click to manage your preferences.
Our Products
How do I decide which size I am?
The size chart and details section provide sizing for your reference. If you need additional help determining your size, please contact our Customer Service team by calling 1-833-HD2-CLTN.
Where can I find details about the fabric content and care?
For product-specific information, care, or wash instructions, please view the product detail page for each item.
Authorized Vintage
When do you launch new Authorized Vintage product?
To receive information regarding upcoming launches, please sign up below for email updates or follow us on social media @hdcollections.
What is your return policy for Authorized Vintage product?
All Authorized Vintage items are final sale and not eligible for return.
Gift Cards
Can I purchase a gift card?
H-D Collections does not currently offer gift cards.
Can I use my H-D.com gift card on H-D Collections?
No, H-D.com gift cards cannot be used on H-D Collections.